TimelyCare
TimelyCare serves as a 24/7 virtual extension of campus health and counseling center resources, with a goal of improving student well-being, engagement, and retention.
Through TimelyCare on their phone or another device, Snow College students can now select from a wide-ranging menu of virtual care options from a licensed therapist in all 50 states – at no cost and without the hassle of traditional insurance – including:
- On-demand mental health support (TalkNow)
- Appointment-based mental health counseling
- Health Coaching
- Basic Needs Assistance
- Digital self-care content
The partnership with TimelyCare allows Snow College to deliver a hybrid model of mental health therapy that combines the best of in-person and virtual care services. Benefits to students include:
- Convenient 24/7 care – Mental health issues often present themselves outside regular business hours, and TimelyCare makes seeking support or treatment as easy and convenient as making a video or phone call. Nationally, about 40% of mental health care visits through TimelyCare occur after hours.
- Reduced wait times – Typical consultations for on-demand services through TimelyCare begin within 5 minutes– less than the amount of time it takes to walk across campus.
- Diverse provider network – In addition to being from diverse backgrounds, TimelyCare providers are trained to be culturally competent. For example, more than 60% of mental health providers are BIPOC, and the platform also offers providers who identify as LGBTQ+, speak multiple languages and/or celebrate various religious traditions. Students can choose to meet with a specific provider or select the first available.
- Peace of mind – TimelyCare is a safe, secure, and HIPAA-compliant platform that follows campus-specific protocols to facilitate care coordination and follow-up to ensure continuity of care. Integrations with leading learning management systems ensure students have even more on-ramps to in-the-moment support whenever they need it.